Writing Skills for IT Professionals - ( 1 day Learning Workshop )

Objective: To develop skills that will allow participants to produce effective communication through email, status reports, memos, letters, and meeting notes.

Target Audience: IT professionals who must communicate in written form with others and want to effectively convey their message.

• Defeating Writer’s Block
• Organizing Your Thoughts
• Message Clarity

• Creating Maximum Impact
• Emphasizing Key Points
• Getting to the Point

Note – Class size is limited to 15 people. Early registration is encouraged

What Participants have said about Writing Skills for IT Professionals:
”The program exceeded my expectations / most beneficial part was class participation.”
– Office Max
“The course was well designed and went along at an excellent pace.” – Trustmark Insurance
“It fit my needs and will help me on the job tomorrow.” – Kraft Foods
“Well presented. I will be an effective writer.” – Cardinal Health
“It helped me use my communication skills more effectively.” – Anixter

Writing Skills for IT Professionals Featured Topics

Organizing Your Thoughts
• Determining Your Goal
• Identifying Key Points
• Logical Thought Progression

Tailoring the Message to Your Audience
• Understanding Your Readers
• Meeting Expectations
• Determining the Appropriate Style

Emphasizing Key Ideas
• Proper Placement of Information
• The Power of Words and Phrases
• Bullet Points
• Order of Idea

Email Essentials
• Subject Line
• Catching the Eye of the Reader
• Proper Format

Creating a Clear Message
• Eliminating Confusion
• Understanding the Context
• Specifically Identifying Action Items

Getting to the Point

• The Importance of Brevity
• Eliminating Excess Words and Phrases
• Tight Structure

Tone of the Message
• Emotional Impact
• Understanding the Other Person’s Situation
• Remaining Objective

Convincing Others
• Confident Language
• What’s In It For Them?
• Highlighting Your Strongest Points
Editing and Proofreading
• Reflection of Professionalism   • “Beyond Spellcheck”  • Using a “Fresh Set of Eyes”

Where Shared Experiences Maximize Performance