Negotiation & Conflict Resolution - ( 1 day Learning Workshop )

To develop skills that will help participants negotiate successfully, address conflict directly, and focus on best business results.
Target Audience:
All IT individuals who need to productively resolve conflicts with peers, clients, team members, and management. Those who need to negotiate regarding deliverables, deadlines, resources, and other important aspects.

• Win – Win Solutions
• Controlling Emotions  
• Determining Importance

• Effective Strategies
• Handling Different Scenarios
• Negotiation Styles
What Participants have said about Negotiation & Conflict Resolution:
“Definitely taking away key concepts to use in my professionals, as well as personal life.”
– Anixter
“Very practical and applicable to present job assignments.” – Kraft Foods
“It really solidified how to approach negotiation and how to evaluate and understand your contemporaries.” – Aon
“The materials are excellent, as well as the instructor. Useful materials that I related well to.”
– Pace
Negotiation & Conflict Resolution Featured Topics

Conflict Defined
• The Inevitability of Conflict
• Words Associated with Conflict
• Consequences of Ignoring / Avoiding Conflict
• Effective Conflict Management
• Dealing Effectively with Emotions Generated by Conflict

Conflict Management
• Self-Assessment-Conflict Management Styles
• Dimensions of Conflict Style
• Conflict Management Approaches
• Applying the Right Conflict Management Approach


• Defining Negotiation
• Styles of Negotiating
• The Win / Win Approach in an IT - Client Relationship
• "Items of Value" and Their Role in Negotiating
• Negotiating with Management, Peers and Team Members





Where Shared Experiences Maximize Performance